Shipping & Returns

SHIPPING

Delivery within Australia

  • Australian Standard Postage (3-5 days) – Free
  • Australian Express Postage (2-3 days) – $5.00 Flat Rate

All orders are dispatched within 3 business days and delivery times generally take 3-10 days within Australia.

Our warehouse team operates during business hours Monday – Friday, excluding NSW public holidays. You’ll receive an email confirmation with your tracking number once your order has shipped 

Lost or undelivered goods and delays

In case an order is lost in transit, you can contact our customer service in order for us to initiate an investigation with our couriers, however, BESTSELLER shall not be liable for lost orders.  Risk in the products passes to you when we hand over the products to the carrier. We do not accept liability for any loss, theft or damage to the products after dispatch from our warehouse. BESTSELLER shall not be responsible or liable for any products lost during shipping or delays resulting from the acts or omissions of third-party postal or courier services.

It is your obligation to enter the correct delivery address details at the time of ordering. If you have entered the wrong address, BESTSELLER is not obliged to re-send the order to the correct address. In case a product is returned to us as undeliverable, BESTSELLER will process a refund to you, deducting the delivery and return costs.

Payments may be subject to validation and authorization by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances. 

 

RETURNS 

In the unlikely event that you are unhappy with your purchase, we accept refunds on items that are still in their original condition (new, tagged, unwashed, unworn) within 14 days of receiving your order. 

To start a return, please visit our returns portal here

You will be responsible for the actual shipping costs to facilitate a change of mind return. This includes the costs of shipping the item to you in the first place and the cost of shipping it back to us. Items sent back to us without first requesting a return in writing will not be accepted.

You can always contact us for any return question at:

customerservice_au@bestseller.com 

Damages and issues

Please inspect the product upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your returned item(s), and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Warranties and Liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

BESTSELLER is not liable for:

  • Normal wear and tear
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric)
  • Damage to external or product packaging only which does not affect the product
  • Insignificant minor variations or imperfections in size, colour etc

BESTSELLER shall be entitled to cancel Order Confirmations or postpone agreed delivery of products in the rare event that a product should be or become unavailable after an Order Confirmation has been sent by BESTSELLER.

BESTSELLER shall not be liable for any loss or damage caused by delay in the performance or non-performance of any of its obligations under these Conditions occasioned by any cause whatsoever that is beyond BESTSELLERS’s control including but not limited to: Act of God; war; civil disturbance; requisitioning governmental restrictions, prohibitions or enactments of any kind; import or export regulations; strikes; lock-outs or other industrial disputes (whether involving its own employees or those of any other person); difficulties in obtaining workmen or materials; pandemics or epidemics; fires; or accident. If any such event occurs BESTSELLER may cancel or suspend any Order Confirmation without incurring any liability for any such loss or damage.

Subject to any rights which you may have under the Australian Consumer law, BESTSELLER's liability for any and all claims is limited to an amount equal to the price of the goods purchased by you. In no circumstances will BESTSELLER be liable for indirect or consequential losses whatsoever or howsoever arising.